At Concepts Event Studio, we are dedicated to providing you with the best event experience. We understand that planning events can be complex and that unforeseen circumstances can arise. That's why we offer a "Satisfaction Guaranteed" policy to ensure your peace of mind when booking our event space, even when a non-refundable deposit is involved.

Key Terms of Our Satisfaction Guaranteed Policy:

1. Non-Refundable Deposit: When you reserve our event space, a non-refundable deposit is required to secure your booking. This deposit is essential to ensure the availability of our venue for your event date.

2. Flexible Rescheduling: We understand that plans may change. If, for any reason, you need to reschedule your event, we allow one complimentary rescheduling within 180 days of the original date, subject to availability. Rescheduled events may incur cancellation fees due to vendor fees, customizations, etc.

3. Satisfaction Guarantee: We are committed to meeting and exceeding your expectations. If you find that your event experience falls short of your expectations due to any issues related to our venue or services, please inform our event coordinator immediately.

4. Immediate Resolution: We will take swift action to address your concerns and provide a solution that ensures your satisfaction. This may include adjustments to the setup, added services, or discounts as deemed appropriate by our team.

5. No Additional Charges: Any adjustments made to enhance your experience under this policy will not incur additional charges. We're here to make sure you get the value you expect.

6. Timely Communication: To qualify for our Satisfaction Guaranteed policy, please communicate any concerns or issues during your event. We want to address them promptly to enhance your experience.

7. Your Feedback Matters: After your event, we welcome your feedback to help us continually improve our services and event space. Your input will help us maintain high standards of satisfaction for future clients.

Exclusions:

• This policy does not cover issues or dissatisfaction resulting from actions or decisions made by third-party vendors or service providers not affiliated with Concepts Event Studio.

• The policy does not apply to situations beyond our control, such as severe weather events or natural disasters.